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Pothole cause damage to my car need to get new type

Reported via mobile in the Pothole (minor) category anonymously at 12:48, Friday 14 April 2023

Sent to TfL 3 minutes later. TfL ref: FMS4439153.

The pothole had not been fixed unable to get photo due to location on A3 very busy. The pothole is just after the roundabout underneath the bridge.

Would like to claim money back for cost of tyre.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Pothole’ to ‘Pothole (minor)’

    Posted by TfL at 12:50, Friday 14 April 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 13:20, Friday 14 April 2023

  • I sent my report last Friday I have noticed that the pot hole has been categorised now to a minor pothole. This so called minor pothole completely ripped my front tyre to pieces I had to call the police to escort me off the road to a safe place. The AA then replaced the wheel to get to a garage to replace the tyre which cost me £96. I am applying for a refund.

    Posted anonymously at 10:40, Monday 17 April 2023

  • I am still waiting for a reply to my request for a claim for the cost of replacing the front tyre to my car

    Posted anonymously at 22:54, Friday 21 April 2023

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 08:38, Sunday 23 April 2023

This report is now closed to updates. You can make a new report in the same location.