The bus driver did not stop near the actual stop M because there there three buses from the stop. By the time I ran to where the bus was, which was on the road before the bus stop lane, the driver just drove off without stopping at where the actual stop was.
Posted anonymously at 22:20, Fri 12 May 2023
Thank you for your report. Although we can't give you individual updates at the moment, we will use your information to recover Santander Cycles as quickly as possible.