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Faulty

Reported via Android in the General Fault category anonymously at 11:34, Fri 12 May 2023

Sent to TfL less than a minute later. TfL ref: FMS4545988.

Good Morning - the traffic lights on Eastern Avenue A12 has been turned off now for over a week. We have to cross the very road every day for school, after school activities etc. This is very dangerous not having traffic lights that work. We have to wait for several minutes before we can narrowly / not very safely cross the road. Please can you get the lights working again ASAP. Thanks

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Updates

  • Hello,

    These light have not been working for far too long. It is unacceptable and a danger to the general public and drivers. See image attached where woman with a pram is trying to cross. Note that this crossing is in great use indeed due to people walking down to Redbridge station. Cars zoom up from the roundabout, blink and you miss them, it is not unreasonable for an accident to happen (road or pedestrian), this used to happen extremely often before the lights were instilled. We live a few doors up from the lights, not only is it dangerous from a crossing perspective but also challenging to reverse out of your drive and get o to the main road due to the lack of gaps in traffic now.

    This must be fixed IMMEDIATELY. It is CRITICAL for safety. We can’t stress this enough.

    Posted anonymously at 21:01, Sun 14 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 13:31, Mon 15 May 2023

  • Your estimation of urgency is incorrect. It may be non urgent from a traffic light perspective but it is urgent from a pedestrian perspective. I strongly recommend the priority is reviewed here. These lights being out is dangerous. Clearly someone else has commented and agrees with me. See above. I am aware other residents have also submitted complaints.

    Posted anonymously at 18:20, Mon 15 May 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 13 June 2023

This report is now closed to updates from the public. You can make a new report in the same location.