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No live bus arrival information

Reported via mobile in the Countdown - not working category anonymously at 13:36, Fri 12 May 2023

Sent to TfL less than a minute later. TfL ref: FMS4546654.

None of the buses in my area are showing live departure times, and going by the static timetable is incorrect. I can't find any information anywhere about why there's no buses, it is incredibly frustrating as I depend on buses to get me to work. I've tried the tfl app, the website, citymapper, just about everything I can think of, but nothing is giving me the times. Specifically, this is for routes 113,260,and 460. Please can this be highlighted as an issue, as this happens at least once a week where I just have to wait and guess.

Enquiry About: Information, publicity and countdown

Date of Travel: 10/05/2023

Time of Travel: 08:45

Traveling From: Cricklewood Lane

Traveling To:

Location: Cricklewood Lane

Route Number: 113

Vehicle Registration Number:

Oyster Card Number:

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  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 15:03, Tue 23 May 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 21 June 2023

This report is now closed to updates from the public. You can make a new report in the same location.