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Water preventing pedestrian and cyclist in using the subway

Reported via mobile in the Standing water category anonymously at 16:11, Thursday 18 May 2023

Sent to TfL less than a minute later. TfL ref: FMS4570733.

Water preventing access to the subway. I have been advised by Flood Risk and Drainage Transport & Highways Hammersmith & Fulham Council This is the responsibility of TFL Has the following been resolved excessive pooled water in the under-pass? It is currently impossible to use. This subway and surrounding pathways are repeatedly experiencing challenges with surface water. Earlier in the year the pathway leading to the subway and graded pathway for cycles was covered in sheeted ice. Can these immediate concerns be resolved and a longer term draining solution considered to reduce risk to pedestrian and cyclist attempting to use safe routes to work, school and accessing the local community.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Posted by TfL at 14:01, Friday 19 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 14:03, Friday 19 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. Your report has been investigated and we have now referred this to our contractors. If this is confirmed as a safety issue it will be made safe within two hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 06:53, Tuesday 23 May 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 21 June 2023

This report is now closed to updates. You can make a new report in the same location.