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The manhole cover is rocking and the noise is steadily getting worse.

Reported via mobile in the Manhole Cover - Damaged (rocking or noisy) category anonymously at 11:27, Monday 22 May 2023

Sent to TfL less than a minute later. TfL ref: FMS4581990.

The cover is again making a racket as cars and lorries pass over it, often causing us to wake up very early in the morning. This is a problem which recurs every few years. Is this Thames Water manhole still needed? Could you please sort this out.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we have now referred it to our contractors. If it is confirmed as a safety issue it will be made safe within two hours. If the manhole cover is owned by us, we will carry out a permanent repair at a later date. If it is owned by another company this will be passed to them for a permanent repair. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 13:28, Tuesday 6 June 2023

  • Two vehicles from Thames Water arrived to look at the manhole last week. They appeared to put a remote control vehicle down the manhole; they then used a brush to remove some dust from the rim and replaced the manhole cover. They stood on the cover and could see it was still rocking. The noise has since got worse. Yesterday my elderly neighbours (husband 90+) were complaining to me that they were completely unable to sleep. Can you please provide an update as to when and how this problem is going to be fixed.

    Posted anonymously at 11:52, Thursday 22 June 2023

  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that this is not owned by Transport for London. This means that we are unable to resolve the issue. However, you will be pleased to know that we have contacted the owner to ask them to make the repairs. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234

    State changed to: not TfL’s responsibility

    Posted by TfL at 13:21, Thursday 22 June 2023

This report is now closed to updates. You can make a new report in the same location.