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Massive problem with existing roadworks

Reported via mobile in the All out category anonymously at 16:25, Thursday 25 May 2023

Sent to TfL 50 minutes later. TfL ref: FMS4596605.

Ongoing work at the corner of Leybourne Park and Mortlake Road (South Circular). Road works with temporary traffic lights. No workers present. Temporary traffic lights to not work. You have two-way lights for a four-way junction. The temporary lights for the pedestrian crossing are not working. All the school children from the two schools on Cumberland Road are having to dodge the traffic to get across the road. Aside from the huge tailback I have just walked past (all the way back to Chalkers Corner), this is massively risky for the children. Please get this fixed as soon as possible.

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  • Thank you for taking the time to report this to us. It is much appreciated. Our team had investigated this for you and found that these are temporary traffic signals in place for roadworks. We have reported this issue to the contractor on your behalf and requested that they attend the location as soon as possible. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234 Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    Category changed from ‘Pothole’ to ‘All out’

    State changed to: Action scheduled

    Posted by TfL at 17:15, Thursday 25 May 2023

  • This issue needs sorting ASAP - madness in terms of safety, traffic control and air quality - seemingly random traffic lights, with no one working nearby. Please address.

    Posted anonymously at 17:16, Thursday 25 May 2023

  • Works are with Thames Water with a valid Permit issued from Richmond Borough Council so this would have to be taken up with them to advise. MF

    Posted by TfL at 17:29, Thursday 25 May 2023

  • This is crazy; a major London arterial thoroughfare has been dug up but no-one is there to actually do the work that needs to be done (by Thames Water apparently). The environmental impact is huge - there is about a mile of traffic in four different directions at a standstill, all spewing fumes into the local area. The economic cost is huge - just on one street at one moment in time, I counted 10 vans - builders, plumbers, deliveries - who could not do their job as a result of this one small hole in the road on which no-one was working!!!

    In addition, as the previous correspondent noted, there is a huge impact on the local community, particularly two primary schools. It is crazily dangerous at drop off and pick up times. On top of that, as local residents, we have to put up with cars whizzing down local streets looking for any way to get around this chaos and are more or less locked into our area if we need to go anywhere that is not supported by tube or train services. Worse, there is a sign stating that this will be the case until 31/ does it take a week to fix what has been dug up in less than an hour? Where are the workers who are going to fix it? If they are not available, why was the road dug up?!

    Where is the co-ordinated thought here? Who decided to dig this major artery up, bring a part of west London to a complete standstill and not have the people lined up to fix whatever problem needs fixing? We should be fining Thames Water by the hour for prioritising their business over thousands of others. The cost is absolutely massive to the rest of us in environmental terms and economic terms as a result of lost productivity from all those sitting in traffic affected by this blind stupidity!!

    Please fine Thames Water and get them to act.

    Posted anonymously at 17:39, Thursday 25 May 2023

  • Hi - this is a red route (arterial) and therefore falls within TfLs responsibility - you need to act on this.

    Posted anonymously at 18:06, Thursday 25 May 2023

  • Apologies, Permit was issued by TFL, and we are chasing Thames Water to get works completed ASAP as we have reported the issues it is causing in the area. MF

    Posted by TfL at 18:13, Thursday 25 May 2023

  • No progress, no appearance from Thames Water this morning. 24 hours later and there has not been one appearance of anyone to rectify what is a major blockage on an arterial route. The crossing still doesn't work in advance of 800 children arriving for school. The traffic is already backed up for about half a mile in most directions. Why do we allow companies to inconvenience tens of thousands of people this way?

    Posted anonymously at 08:11, Friday 26 May 2023

  • Friday morning. No change. Still massive traffic delays. Still inadequate pedestrian crossing. Still no workers on site. Thanks for nothing TfL

    Posted anonymously at 08:49, Friday 26 May 2023

  • There is still nobody from Thames Water in attendance at this site today, and there is still massive traffic congestion, noise and air pollution. The temporary pedestrian crossing doesn't appear to be working properly. This needs to be addressed ASAP.

    Posted anonymously at 14:41, Friday 26 May 2023

  • Temporary signals have been attended by the Temps Supplier and are working correctly now. Works are in hand with Thames Water with us chasing for completion. MF

    Posted by TfL at 14:53, Friday 26 May 2023

  • The lights are not working correctly - it is absolutely chaos out there. Escalating to the Met for traffic management and the Mayor's office.

    Posted anonymously at 20:41, Friday 26 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. We’re pleased to let you know that your report has now been resolved. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 11:43, Tuesday 6 June 2023

This report is now closed to updates. You can make a new report in the same location.