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Very large and deep hole not worked on for several months

Reported via mobile in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 06:35, Sun 28 May 2023

Sent to TfL 2 hours, 39 minutes later. TfL ref: FMS4603875.

The roadworks started around 7 months ago from what I’ve seen but there has been absolutely no work done in the last 12 weeks. It is directly outside KFC so when they put their waste out at night (which is in plastic bags) to be collected, a multitude of rats get a free buffet, between midnight when the bags are put out and 3am when they are collected. The rats are living and breeding in the cavities created by the roadworks, providing them with shelter and a safe place to multiply. As seen in the images, a vast amount of litter from kfc is thrown into the hole, mostly by the delivery drivers who congregate outside. I am a resident living directly above the kfc and my property has previously had rodent activity which has fortunately subsided while I’ve been here. That said, these roadworks are creating a prominent threat of the rats/mice entering my residence via cracks or pipes connected to the dug up road. Every night I have recorded just minutes long videos showing upwards of 50 rats scurrying around. This is unacceptable and disappointing because it is totally avoidable, had TFL completed the works without interruption/delays or securing the exit/entry points to a sufficient standard.

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  • Category changed from ‘Roadworks’ to ‘Pavement Defect (uneven surface / cracked paving slab)’

    Posted by TfL at 09:14, Sun 28 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:15, Wed 31 May 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 29 June 2023

This report is now closed to updates from the public. You can make a new report in the same location.