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Street lamp not working

Reported via desktop in the Single Light out (street light) category anonymously at 08:40, Wed 31 May 2023

Sent to TfL less than a minute later. TfL ref: FMS4613527.

The problem is not fixed as per TfL ref: FMS4489478 TfL ref: FMS4193202 TfL The problem is not fixed as per TfL ref: FMS4489478 TfL ref: FMS4193202 TfL ref: FMS4487062 TfL ref: FMS4334212 and all the others that say it has been fixed. The lamp is still not on the lampost.

Ref: FMS4487062 TfL ref: FMS4334212 and all the others that say it has been fixed. The lamp is still not on the lampost.

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Updates

  • Still not working

    Posted anonymously at 08:44, Wed 31 May 2023

  • This is a ridiculous situation. This problem has been going on for over a year. 2 lamposts on either side of the road, at 496 Kingsland Road, do not work. Both lamppost do not have a lamp holder at the top. On one the west side of the road there are 2 lampposts. 1 old and broken and one new. But neither of them are operational. On the east side there is a post with no lamp – so not working either. The problem gets reported to streetcare and the status gets changed to fixed. But it is not fixed. This has happened multiple times over the past year. There does not seem to be any other way of contacting TFL to report this problem so all we can do is repeatedly duplicate the request, on streetcare, to get this problem rectified. How can we break this loop – how do we get an update directly from the contractors with some direct information that they, and you, know this problem is still not rectified? Is there a reason why the lamp is not being fixed? Is there no money in the budget for these repairs? Or is it is an administrative problem? Does the system say the problem is fixed but it is not? Can someone please try and find out what is going on and post a reply that gives us some reassurance that this problem is actually going to get fixed soon.

    Posted anonymously at 08:54, Wed 31 May 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 09:29, Thu 1 June 2023

  • Thank you for taking the time to report this to us. We appreciate this, however, we wanted to let you know that this issue has already been reported on Streetcare. You may wish to view updates on its progress by searching on the location on the map and clicking the pin. You can also add your own update if you would like to. Should you need anything else please contact customer services on 0343 222 1234.

    State changed to: Duplicate

    Posted by TfL at 09:30, Thu 1 June 2023