Fixed
Timetable missing
Sent to TfL less than a minute later. TfL ref: FMS4849867.
BUS ROUTE:- 314 DATE:- 02/08/2023 TIME OF INCIDENT:- BUS STOP/LOCATION:- Southend Crescent/Wythens Walk (B) DESTINATION - DIRECTION:- towards New Addington
DETAILS OF INCIDENT:-
Customer has telephone advised that there is no paper timetable displayed behind glass panel in the bus stand.
Customer has noted that other routes are listed, 160, 233 & 321 but not 314.
Customer has requested a new timetable by included/inserted in the bus stand as soon as possible.
This will greatly improve customers ability to plan their journey going forward.
Updates
-
Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
-
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates. You can make a new report in the same location.