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Countdown in shelter at bus stop C Blackheath Station towards Charlton or North Greenwich : Countdown showing just the dummy IP address display

Reported via desktop in the Countdown - not working category by Roger Corbett at 18:06, Fri 4 August 2023

Sent to TfL less than a minute later. TfL ref: FMS4859842.

Countdown in shelter at bus stop C Blackheath Station towards Charlton or North Greenwich : Countdown showing just the ""standard" dummy IP address display with xxx.xxx.sxxx etc

Although Lewisham Council is responsible for shelter it says TfL is responsible for Countdown Display as it is powered up OK

It is this shelter

Https://www.instantstreetview.com/@51.465086,0.009051,3.9h,-5.15p,2z,ef0TKlc-c28tzzXwG_ia0g

Thank you

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Updates

  • Second time in three days!! Bus stop C in Blackheath. One glass panel had to be replaced yesterday because it had shattered. The second panel has just shattered. This is extremely dangerous and it was lucky that no one was injured.

    Posted anonymously at 21:32, Fri 4 August 2023

  • See picture of Countdown Board in IP failure default mode

    Posted by Roger Corbett at 11:40, Sat 5 August 2023

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 09:44, Mon 7 August 2023

  • Now operational again

    Thank you

    Posted by Roger Corbett at 02:30, Tue 8 August 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 5 September 2023

This report is now closed to updates from the public. You can make a new report in the same location.