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Timetable was NOT fixed

Reported via desktop in the Incorrect timetable information category anonymously at 19:13, Monday 14 August 2023

Sent to TfL less than a minute later. TfL ref: FMS4891555.

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Photo of this report zoom

I reported this on 13th July, it was marked as "fixed", but it has NOT been fixed. The timetable for the bus stop BS at Forest Road E17 has been missing for months. This is a busy stop and a lot of residents benefit from the information, especially elderly people who are not always familiar with other ways of finding it, like apps. We're talking about a sheet of paper printed - how difficult it is to just do this? Please don't mark issues as fixed when they haven't been fixed.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 14:42, Tuesday 15 August 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 13 September 2023

This report is now closed to updates. You can make a new report in the same location.