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Countdown unit still not working

Reported via mobile in the Countdown - not working category anonymously at 10:50, Wednesday 16 August 2023

Sent to TfL less than a minute later. TfL ref: FMS4897190.

Photo of this report zoom

I previously reported this as broken, and got an email this morning to say that it is fixed. However, as you can see from the photo, the countdown has not been fixed and is still broken

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 12:05, Wednesday 16 August 2023

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 10:41, Friday 25 August 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 23 September 2023

This report is now closed to updates. You can make a new report in the same location.