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Raised pavement leading to injury

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 21:30, Wed 16 August 2023

Sent to TfL less than a minute later. TfL ref: FMS4899606.

To Whom It May Concern,

I am writing to inform you of an accident that resulted in me falling on the pavement. On the Friday, 4th August, early afternoon, I was walking with my husband, son and daughter-in-law on the pavement in front of 53E Great Eastern Street, London, EC2A-3HP. My husband and son were slightly ahead of myself and daughter-in-law.

I have attached photographs of the raised pavement over which I tripped. I was wearing flat shoes at the time of the incident. I was propelled forward and instinctively I raised my hands and arms to avoid falling on my face. When I fell, my wrists, elbows and arms took the full force of the fall. At the immediate time, I did feel sore and bruised but appeared to have full movement of both arms.

However, later that afternoon I could not bend my right arm. The following morning, Saturday, 5th August, I went to see a physio who suggested I have an x-ray of my right elbow. With his referral I then had an x-ray taken on Tuesday, 8th August at Vista Clinic Fitzrovia.

I am in London to help my son and daughter-in-law with their new born baby (7 weeks old) and this incident is, unfortunately, preventing me from providing that assistance, leaving aside the pain and discomfort of the injuries sustained as a result of the fall. The accident was 12 days and I still have a lot of pain and weakness in my right forearm.

I am sure you will agree that the raised pavement was (and is, unless repaired) unsafe and hazardous. Whilst I accept that pavements can be uneven, the raised pavement that caused my fall goes beyond that. In fact, on the day of the fall, passers by rendered assistance and were shocked by how uneven that particular paver was. They suggested that I should write a complaint to the local Council. Even the shop owner at the scene “The Shoreditch Stop” commented on the unacceptable state of the pavement.

Accordingly, I am seeking reimbursement of my expenses incurred as a result of my fall.

Presently they comprise – (a) Physio – first consultation – 95GBP (b) X-ray – 99GBP – 85GBP (c) Physio – follow up consultation (d) There are more Physio follow ups to come

I am also seeking a minor recompense for incidental expenses including travelling, medication and for the inconvenience, pain and suffering caused as a result of the incident of 750GBP.

I will forward you all the receipts you require.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 15:07, Thu 17 August 2023

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 15:07, Thu 17 August 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 15 September 2023

This report is now closed to updates from the public. You can make a new report in the same location.