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Countdown unit display blank.

Reported via desktop in the Countdown - not working category by Tony Lewis at 10:52, Tuesday 19 September 2023

Sent to TfL less than a minute later. TfL ref: FMS5009065.

This Countdown unit has failed several times over the last two years. The unit needs replacing for another one, since it has only been working again for about a month. I noticed a blank display again, with no bus arrival information is being displayed, and the unit not working on Saturday 16/9/23. Please could it be fixed as soon as possible, as stated before, the countdown unit location is important, as at least 6 different bus routes use this bus stop.

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 11:09, Wednesday 20 September 2023

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