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A Blocked drain problem has been found

Reported via desktop in the Blocked drain category anonymously at 14:24, Wed 20 September 2023

Sent to TfL less than a minute later. TfL ref: FMS5014067.

There is a water issue with this stretch of road outside Tesco west Cromwell road W14 8PB

I don’t understand why you don’t manage your roads more effectively as this issue has been going on for at least 18 months to my knowledge

My picture clearly shows the drain is 1metre from the kerb

This particular drain is on a higher level than the water so can’t reach the drain

On the left of the standing water there is a another drain but because there is a dip in the road surface the water has also no chance of reaching this drain

Who constructs these roads and who passes the work as as complete without testing. heavy rainfall etc CANT be properly managed by these drains Tesco west Cromwell road W14 8PB ----------

No work has taken place to resolve this issue of flooding directly by the bus stops. I’m sure you’ll agree with me that immediate action needs to be taken to resolve this matter.

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Updates

  • Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 13:58, Mon 25 September 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 24 October 2023

This report is now closed to updates from the public. You can make a new report in the same location.