Incorrect code displayed at the Upper Tooting Park bus stop
Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 15:49, Wednesday 27 September 2023
Sent to TfL 18 hours, 37 minutes later. TfL ref: FMS5037934.
The attached photo shows instructions to text "12718" to us for live bus arrival times at the Upper Tooting Park bus stop H.
However, IAP shows that "12718" is the stop code and this is for TfL internal use only. The SMS code which should be displayed there instead is "55690".
Can you please get the correct code displayed at this bus stop within 28 days of us logging this report. Thank you.
TfL Customer Services
Category changed from ‘Incorrect timetable information’ to ‘Damage - other (bus stops and shelters)’
Posted by TfL at 10:26, Thursday 28 September 2023
Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 08:11, Tuesday 3 October 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Wednesday 1 November 2023
This report is now closed to updates. You can make a new report in the same location.