Uneven paving at Eltham Bus Station - trip hazard
Reported via desktop in the Damage - smashed glass or panels / jagged metal edges on shelter category anonymously at 12:37, Friday 29 September 2023
Sent to TfL less than a minute later. TfL ref: FMS5044256.
The customer has provided a number of photos showing broken paving and missing paving slabs at Eltham Bus Station.
He sent us more photographs, however this system only allows us to upload a maximum of 3 photos. The photographs which clearly show trip hazards to be made safe have been uploaded to this Streetcare report.
In the first instance, all the paving defects identified need to be made safe as soon as possible. More information will be sent to you by email to progress this report.
TfL Customer Services
Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query
State changed to: Internal referral
Posted by TfL at 12:46, Friday 29 September 2023
Your report has been investigated and we have reported this to our contractors. If this is confirmed as a safety issue, we will do our best to make safe within four hours. Otherwise we aim to fix it within 28 days. If new parts are needed this may take a little longer. Thank you for reporting this to us should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 16:00, Friday 29 September 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Saturday 28 October 2023
This report is now closed to updates. You can make a new report in the same location.