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Timetable is never correct

Reported via mobile in the Countdown - not working category anonymously at 15:38, Thu 5 October 2023

Sent to TfL 4 days, 18 hours, 42 minutes later. TfL ref: FMS5066168.

The bus Stop A at Finsbury Park station (for the W7) is never showing the buses’ timetable correctly. It always says it’s 12+ min and sometimes even 30min for the next bus. The buses are coming more often and I have to check google maps often to find a more accurate time. It’s extremely frustrating to start walking up to Crouch Hill and then the bus passing by me a few minutes later! This is been happening for months already. This buses are also packed at all times so not sure why there are more buses available per hour.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 18:03, Mon 9 October 2023

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Incorrect timetable information’ to ‘Countdown - not working’

    State changed to: Open

    Posted by TfL at 10:19, Tue 10 October 2023

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 13:15, Thu 19 October 2023

This report is now closed to updates from the public. You can make a new report in the same location.