Seat in shelter see-sawed and threw me to pavement
Reported via desktop in the Damage - seating in shelter category by Daphne Kilner at 17:24, Thu 12 October 2023
Sent to TfL less than a minute later. TfL ref: FMS5090582.
At approximately 3.35 pm on 0n 2 Oct., I (and at least i other person) got up for a 211 bus. My end tipped down throwing me to the pavement. The bus was very near and (with some help) I managed to get onto the bus, with a pain in my groin. When I got off, at the Chelsea and Westmeinster Hospital, I found I couldn't walk. They found 2 hairline fractures in my pelvis
Your report has been investigated and we have reported this to our contractors. We will aim to fix this within 28 days. If new parts are needed it may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 18:34, Thu 12 October 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Fri 10 November 2023
This report is now closed to updates. You can make a new report in the same location.