Fixed
A Blocked drain problem has been found
Sent to TfL less than a minute later. TfL ref: FMS5090675.
Please see original case 18962606
The reason the drain is not blocked up today 11/10/23 is because there has not been any rain. If they look down the drain they will see the drain is blocked up with leaves mud and rubbish. It is only blocked up when it rains, they will need to get parking permit and bring a large lorry with a large hose to vacuum up the drain and suck up all leaves mud and rubbish from the inside of the drain. Because of this rubbish inside the drain the build up of rain water is right across to the centre of the road. Last time this happened it was necessary for her to be ankle deep in water to go to the booth of her car to get her husband who is disabled walking frame out, photographs are available.
Updates
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Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we’ve reported this to our contractors. If the blocked drain is identified as a safety issue it will be made safe within four hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.
Please also be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.