Incorrect stop name
Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 20:06, Monday 16 October 2023
Sent to TfL less than a minute later. TfL ref: FMS5104036.
Stop name recently changed to 'Queen Mary's Hospital Cancer Unit'. This is incorrect as it is known as the Cancer Centre not 'Unit'. Critical for wayfinding, especially for hospital vulnerable elderly patients who are likely to use this service for unfamiliar journeys. Please amend bus stop name, shelter name, online and announcements to 'Cancer Centre' instead to match the actual building name. Thanks.
Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
State changed to: Action scheduled
Posted by TfL at 14:16, Monday 23 October 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Tuesday 21 November 2023
This report is now closed to updates. You can make a new report in the same location.