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A Standing water problem has been found

Reported via desktop in the Standing water category anonymously at 10:44, Fri 20 October 2023

Sent to TfL less than a minute later. TfL ref: FMS5117290.

The tunnel passage connecting westgate house to Twyford Abbey Rd, London NW10 7HH , is blocked by water as part of it is flooded by water and if you use a wheelchair or have a child on a buggy this is blocking.

Kindly also notice that this way is the only way towards West Twyford Primary School and there a lot of children that goes to school using that way. And the only way around adds 20 minutes walking to the child journey.

This is happening more frequently now and it's the third day for it to be blocking people.

Also there is no proper way to cross the streed from Westgate house to the other side at Priory Gardens, so it's very inconvenient

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  • Thank you for taking the time to report this to us. It is much appreciated. Your report has been investigated and we have now referred this to our contractors. If this is confirmed as a safety issue it will be made safe within two hours. If it isn't a safety issue, we will aim to resolve it within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 11:16, Fri 20 October 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 18 November 2023

This report is now closed to updates. You can make a new report in the same location.