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The RAG signal is misaligned

Reported via mobile in the Damage - pole leaning / equipment detached from pole/facing the wrong direction category by John Schwiller at 18:11, Wed 1 November 2023

Sent to TfL less than a minute later. TfL ref: FMS5163386.

The RAG should point east so it can be seen by traffic driving west on King St. It is misaligned and points towards pedestrians wishing to cross north from outside Marks & Spencers. It has been misaligned for over 4 weeks and has been reported to you on my behalf by H&F council.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a fault with these traffic lights. We have therefore passed this to our contractors and as it is classed as an emergency. It will be made safe within 24 hours. Should you need anything else, or if you have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 18:39, Wed 1 November 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 30 November 2023

This report is now closed to updates from the public. You can make a new report in the same location.