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The Pelican Crossing seems to be switched off at night

Reported via mobile in the Pedestrian wait button not working category anonymously at 21:48, Wed 8 November 2023

Sent to TfL less than a minute later. TfL ref: FMS5190506.

While the crossing works well during the day and the buttons work, it does not work at night. If I am coming back from railway station after about 7pm, the lights are not operational leading to people dashing across the road . Last Sunday, they weren’t working at 18.17 pm. It’s especially bad as there are no bus stops at West Drayton station at the moment and people are trying to cross with luggage to get to the Ferrers Avenue bus stop.This has been happening for over a year now. Is somebody manually switching these lights off ? I can understand that the crossing noise is switched off during the night but in this case the crossing is not operational and it makes me feel unsafe walking home.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 21:55, Wed 8 November 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thu 7 December 2023

This report is now closed to updates. You can make a new report in the same location.