Reported via desktop in the Pedestrian wait button not working category anonymously at 11:09, Wed 15 November 2023
Sent to TfL less than a minute later. TfL ref: FMS5214419.
I find it difficult to use this crossing. It’s the much used traffic light on the new river walkway. I think it is controlled with a sensor- once you push the button for the green man, you have to wait right up close to the road otherwise it just turns off. I have two young children and for their safety from road traffic and pollution I can’t wait so close to the road. It is much safer to take a step at least back. But then you can never cross because it thinks no one is there! Please could you reposition the sensors to take in a wider area or be angled back a bit. I appreciate your looking into this matter. I know it’s not just me- I often see people puzzled and frustrated as to why the lights aren’t changing even though they pressed the button!
Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and we can confirm that there is a fault with the pedestrian wait button. We have therefore referred this to our contractors and it will be fixed within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
State changed to: Action scheduled
Posted by TfL at 11:18, Wed 15 November 2023
The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
State changed to: Fixed
Posted by TfL at 05:32, Thu 14 December 2023
This report is now closed to updates from the public. You can make a new report in the same location.