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No pedestrian indicator. Dangerous crossing!

Reported via mobile in the General Fault category anonymously at 11:26, Thu 30 November 2023

Sent to TfL less than a minute later. TfL ref: FMS5268337.

I have now reported this multiple times and keep being told there is no problem but there is a serious problem at this crossing. There is no visible pedestrian indicator visible as you cross the road. All the indicators face inwards so cannot be seen once you have left the kerb. As well as this, there is a very short crossing time. I have spoken to other pedestrians and they agree this presents a real danger. This crossing is used by many children as well as the blind from the residential home by the crossing. I have tried to call the number given but after following all the instructions keep ending up with Oyster card enquiries. I simply don't understand how these lights, which are unlike any others that I have seen, are deemed safe. Can somebody please undertake a proper assessment before there's a serious accident.

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  • Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 13:14, Thu 30 November 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Fri 29 December 2023

This report is now closed to updates from the public. You can make a new report in the same location.