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I have a pot hole here that I hit my car and caused a flat tyre

Reported via mobile in the Pothole category anonymously at 21:24, Mon 4 December 2023

Sent to TfL less than a minute later. TfL ref: FMS5282440.

I wanted to raise this issue with TFL as I got into contact with Ealing council and they passed me into tfl as this is where the pot hole was and you’re in control of these roads. My car last week hit a massive pot hole on Hanger Lane which cause my tyre to go completely flat causing me to have to pull over and go slowly to the nearest garage and have it changed. This resulted in me spending money I shouldn’t have and being very late for work. I went to go back to take pictures of the pot hole as proof for an insurance claim and to raise this issue to the council but the road had been closed off from that evening and was having road work done to it therefore, resulting me in not being able to provide proof of the pot hole. I’d imagine someone else had thankfully already raised this issue and sorted it out. However my car still hit a pothole on that road and wanted to enquire how I’d be able to be reimbursed for the tyre I had to replace the flat one with. I hope this can get sorted quickly. I look forward to hearing from you.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 21:26, Mon 4 December 2023

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tuesday 2 January 2024

This report is now closed to updates from the public. You can make a new report in the same location.