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Bus stop names updated but not reflected on iBus

Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 18:30, Mon 22 January 2024

Sent to TfL less than a minute later. TfL ref: FMS5477447.

This stop (now called 'Arterial Road West Thurrock') and a number of others that have been renamed on the physical stop flag have not been updated on iBus/TfL website etc after a number of months, some even up to a year or more! Please could you kindly ensure that the stops that your department has renamed in the past year are communicated to the correct team and reflected in iBus as there seems to be a bit of confusion here and at other locations, which is not great for customers. Many thanks in advance.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form.

    State changed to: Internal referral

    Posted by TfL at 11:54, Tue 23 January 2024

This report is now closed to updates from the public. You can make a new report in the same location.