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No glazing remaining in lower panels of shelter.

Reported via desktop in the Damage - smashed glass or panels / jagged metal edges on shelter category by Michael Davis at 00:45, Fri 9 February 2024

Sent to TfL less than a minute later. TfL ref: FMS5551496.

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Shelter ID: 2513 0048. Glazing damage first reported 09 January, ref FMS5421585 - no remedial action. Declared "Fixed" 07 February, although no repairs had been undertaken. Telephoned 08 Feb but got a much less than competent reaction from your assistant Elyon, who couldn't or wouldn't locate the shelter; ref 19535310. As I was extremely dissatisfied by the reception of updated my report, I re-reported by email on 08 Feb, ref 19535430. Please don't wait another month to advise that the damage is "fixed" when no action has been taken.

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Updates

  • Your report has been investigated and we have reported this to our contractors. If this is confirmed as a safety issue, we will do our best to make safe within four hours. Otherwise we aim to fix it within 28 days. If new parts are needed this may take a little longer. Thank you for reporting this to us should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 00:53, Fri 9 February 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sat 9 March 2024

This report is now closed to updates from the public. You can make a new report in the same location.