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30cm pothole in the dark

Reported via desktop in the Pothole category anonymously at 22:37, Saturday 17 February 2024

Sent to TfL less than a minute later. TfL ref: FMS5592188.

I had a bike accident throwing myself off the bike because of the pothole on Harrow Road on Tuesday the 13th February around 18:30. It is located on the left side of the road, right by the pavement, just after the downhill started before the tunnel to go out to the junction near Royal Oak station to be precise. The size of this pothole is appx. 30cm wide and 15 cm deep. After I hit at this pothole by my bike, I lost balance and landed on my head. How lucky I was not having any cars or buses driving behind me, however as I hit my face and head really hard, I needed to go to A&E. I was heavily concussed, but fortunately the injury is only external bleed. However, my phone, watch and keys were completely destroyed, so need a replacement as well as my bike needs a repair. As there are not many lights, I did not see the hole until I hit it although I was using the strong front light on my bike.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 22:50, Saturday 17 February 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Sunday 17 March 2024

This report is now closed to updates from the public. You can make a new report in the same location.