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Bus stop flag (Sutton Station stop AD) information incorrect

Reported via desktop in the Damage - other (bus stops and shelters) category anonymously at 22:30, Mon 29 April 2024

Sent to TfL less than a minute later. TfL ref: FMS5914075.

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The bus stop flag here incorrectly has a 'Coaches' roundel, despite no coach services stopping here. This bus stop (AD) serves route 470 only. Please amend the stop flag to have a red 'Buses' roundel. Furthermore, the 'towards Rosehill, Gatwick Airport or Victoria' q-tile is now incorrect after coach services were withdrawn. Route 470 does not go to Rosehill, so please replace the q-tile with 'towards Morden and Colliers Wood' so it is accurate. Thank you

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Updates

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 14:17, Tue 30 April 2024

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 14:17, Tue 30 April 2024

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 15:11, Tue 30 April 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wed 29 May 2024

This report is now closed to updates from the public. You can make a new report in the same location.