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Electronic bus arrival banner not working - only shows *

Reported via desktop in the Countdown - not working category anonymously at 20:37, Monday 6 May 2024

Sent to TfL 1 week, 1 day, 18 hours, 2 minutes later. TfL ref: FMS5938466.

Electronic bus arrival banner not working - only shows *. List of buses due is not showing on electronic banner at bus stop.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Incorrect timetable information’ to ‘Countdown - not working’

    Posted by TfL at 14:38, Wednesday 15 May 2024

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 15:11, Wednesday 15 May 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 13 June 2024

This report is now closed to updates from the public. You can make a new report in the same location.