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Reported via mobile in the Incorrect timetable information category anonymously at 09:02, Saturday 11 May 2024

Sent to TfL less than a minute later. TfL ref: FMS5958765.

The bus timetables for the S1 (Green Wrythe Lane - Library) are still wrong. The bus route was changed a very long time ago but the timetable for Banstead is on the Lavender Hill side, and the Lavender Hill side is showing on the Banstead side. I have reported this issue a number of times as it really confuses customers. You don't seem to want to take it seriously otherwise it would have been sorted by now. You will see from your records how long ago I reported this issue. Please rectify ASAP. Not everyone has an mobile app to check, this is a discriminative.

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  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 22:16, Tuesday 14 May 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 12 June 2024

This report is now closed to updates from the public. You can make a new report in the same location.