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Injury claim - uneven paving

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 13:13, Mon 20 May 2024

Sent to TfL less than a minute later. TfL ref: FMS5996778.

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Hi, we have had a report come in regarding an injury to LBTH regarding uneven paving outside London College of contemporary Arts entrance. We have checked our records and this does not fall under LBTH remit and instead belongs to TFL. Please contact Diana via email with updates as they are directly impacted and have personally reported themselves. [email protected] and phone number is 07879974914

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 14:10, Mon 20 May 2024

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 14:44, Mon 20 May 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 18 June 2024

This report is now closed to updates from the public. You can make a new report in the same location.