Fixed
Extremely loud beeping pedestrian crossing going off spontaneously
Sent to TfL less than a minute later. TfL ref: FMS6058540.
The traffic light controlled pedestrian crossing on Billet road opposite Walthamstow academy and primary academy is going off spontaneously from red to green every 24 seconds, with no pedestrians activating it by pressing the button. Even worse is that this is accompanied by extremely loud beeping every 24 seconds that can be heard through double glazing in every room of my house. This is going on throughout the night and day. Firstly: could the timing fault be sorted out so that the crossing only gets activated when pedestrians press the button to cross, and stop the cycle of every 24 seconds. Secondly: even when working correctly the pedestrian crossing beep is very loud and is a constant noise disturbance which is undermining the living standards of residents living on this road, including those who work from home and those with young children. It goes off continuously during the day, including early morning and late at night, and the repeat sound is causing a damaging effect on the mental health for residents and should be reviewed urgently. There are other crossings in the neighbourhood that are silent and provide a tactile rotating signal for accessibility. Please can this noise be turned off. Assistance as soon as possible would be very much appreciated.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.