Fixed
Missing timetables at Bus Stop J - Canada Square South / Canary Wharf Station
Sent to TfL less than a minute later. TfL ref: FMS6137742.
The timetables for routes 277, D3 and N550 are missing from this bus stop. Please install the missing timetables. The bus stop flag also looks like it is in need of some TLC (see picture).
Updates
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Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
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Please note that when I went to the bus stop at South Colonnade, Canary Wharf, E14 4PU, around 4pm today (14/7/24) there were a large number of people waiting for a bus because there is no hood over the stop to indicate that it had been closed. I requested the driver of the D7 bus (LX61 DBV) I subsequently caught at the open Canary Wharf Station bus stop to let his supervisor know there were a large number of people waiting at the South Colonnade stop, but he refused to do anything about it saying it was a matter for Transport for London. What on earth is this for the driver of the bus service to disown serving the passengers he is contracted to pick up at bus stops? The driver then made an inaudible announcement (mumbling or the volume of the tannoy system was set at the lowest level) which was supposed to alert passengers on the D7 bus to the remaining bus stops at Canary Wharf being missed through the bus being on diversion. Last weekend on a bus returning from Crossharbour I heard a loud and clear diversion announcement at the same stop. Do you not have any system for passengers bringing concerns of this nature to your immediate attention? The buses run on weekends as well as from Monday to Friday when a 'chargeable' telephone contact number appears to be manned. Please take this as alerting you to the problem at Canary Wharf in an attempt to prevent further passengers from wasting their time at the 'closed' Canary Wharf bus stop. Please also take this as a complaint that the driver refused to pass on the information so it could be acted upon at once and also that no other service is provided by TfL for reporting such issues urgently.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.