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Busstop closed, but not notified on timetable

Reported via mobile in the Countdown - not working category anonymously at 23:29, Fri 12 July 2024

Sent to TfL 2 days, 12 hours, 26 minutes later. TfL ref: FMS6224292.

Timetable said a bunch of buses were coming, but in reality none were stopping at that stop. I ended up running to catch a 76 (at 23:15 on Friday 12th July) in the next stop. When I asked the bus driver why he didn't stop, he said "bus stop closed, scaffolding in the way". This was not signaled anywhere, dozens of people were waiting.

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Updates

  • Thank you for taking the time to report this to. We appreciate this an wanted to let you know that we’ve re-categorised this and it will now be directed to the appropriate team.

    Category changed from ‘Incorrect timetable information’ to ‘Countdown - not working’

    Posted by TfL at 11:55, Mon 15 July 2024

  • Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234, or by using this web form https://tfl.gov.uk/ help-and-contact/ contact-us-about-streets-and-other-road-issues , who will be able to help you with this query

    State changed to: Internal referral

    Posted by TfL at 13:50, Tue 6 August 2024

This report is now closed to updates from the public. You can make a new report in the same location.