Fixed
Large pothole on busy road caused damage to my car
Sent to TfL less than a minute later. TfL ref: FMS6328499.
Then Dear Sir/Madam, today on the 7th of August 2024 I was driving on the A1020 Southbound and hit a pothole. Please be aware that there was no way to avoid this due to cars being in the other lane and an island for pedestrians to cross being on the other side. This has caused damage to my car as it was very deep. My car is presently being inspected for damage and shall look to you for recompense in this regard. Furthermore, it could have easily caused a major accident on this road due to it being deep enough to pull the steering quite heavily to one side. Please respond by return or as soon as possible in order that this matter may be resolved quickly without it having to be escalated further. I do not know how long the issue has been here.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. We have investigated this, and it has now been referred to our contractors. If the defect is confirmed as a safety issue, it will be made safe within 24 hours. A permanent repair, if needed will be carried out during our next programmed works for the area, or sooner if we can. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.