Action scheduled
Bus Stop not repaired
Sent to TfL less than a minute later. TfL ref: FMS6409352.
As you can see from both photos (one uploaded to report the problem in July) the bus stop has not been repaired and you are wrongly claiming the problem has been fixed. TfL stated to London TravelWatch that the erroneously reporting of problems as being fixed was due to an IT issue that has been resolved. Clearly it hasn't. Stop stating things which are not true. It is not justified neglecting to repair basic infrastructure in this way and then claiming you have done so.
Updates
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Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
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Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
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