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Countdown not working

Reported via mobile in the Damage - other (bus stops and shelters) category anonymously at 19:11, Thursday 29 August 2024

Sent to TfL 14 hours, 38 minutes later. TfL ref: FMS6413923.

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For the last 9 months the counting is not working. The screen is off.

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Updates

  • Category changed from ‘Countdown - not working’ to ‘Damage - other (bus stops and shelters)’

    Posted by TfL at 09:49, Friday 30 August 2024

  • Thank you for taking the time to report this to us. It is much appreciated. This was investigated by our team and we were unable to find any defects, or issues at this location. This could be because it has already been resolved. However, if the problem remains, you either resubmit your report with some more information and a photo. Alternatively, you can contact our customer services team on 0343 222 1234 or by fill out this form.

    State changed to: No further action

    Posted by TfL at 10:53, Friday 30 August 2024

  • Thank you for taking the time to report this to us. It is much appreciated. This was investigated by our team and we were unable to find any defects, or issues at this location. This could be because it has already been resolved. However, if the problem remains, you either resubmit your report with some more information and a photo. Alternatively, you can contact our customer services team on 0343 222 1234 or by fill out this form.

    Posted by TfL at 11:13, Friday 30 August 2024

  • There is currently a significant issue with the power going to the cable that provides power to the countdown unit. We have raised an order to investigate this possibly trace and replace the power cable. this work will involve significant excavation and costs. We are unable to provide a timescale at present as further investigations are on going Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 11:19, Friday 30 August 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 28 September 2024

This report is now closed to updates from the public. You can make a new report in the same location.