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Countdown still not working

Reported via mobile in the Countdown - not working category anonymously at 10:07, Thu 3 October 2024

Sent to TfL less than a minute later. TfL ref: FMS6546332.

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Off line for weeks

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Updates

  • The countdown unit at bus stop shelter 01278102 in Broughton Avenue, Ham. Richmond has not been functioning for several weeks now. The display reads; Stop 33731 Id;656 Lan IP: xxx.xxx.xxx.200 Authenticating... .. [ flashing red light on lefthand side.] Please correct the error so that myself and fellow passengers can apricate the display.

    Posted anonymously at 11:30, Fri 18 October 2024

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 11:56, Tue 17 December 2024

  • Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. If the issue persists, please raise another report or contact our customer services team on 0343 222 1234.

    State changed to: Fixed

    Posted by TfL at 09:22, Fri 20 December 2024

This report is now closed to updates from the public. You can make a new report in the same location.