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Bus stop closed but not indicated

Reported via desktop in the Incorrect timetable information category anonymously at 14:20, Sunday 13 October 2024

Sent to TfL less than a minute later. TfL ref: FMS6609132.

Hello, I was waiting for the bus at 8:34 am today on Sunday 13th of October. The bus that arrived just went right past (despite seeing us) with the bus driver waving. At the next stop we then obviously had missed the bus, but a lady that had gotten off told us that Staple Street is closed. This is not indicated on the bus stop in either direction, and the online tool also showed buses running from there. I am heavily pregnant so having to run for a bus I then missed was extremely inconvenient. Please make it clear if this bus stop is closed.

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 16:42, Friday 18 October 2024

  • Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 22:53, Tuesday 22 October 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 16 November 2024

This report is now closed to updates from the public. You can make a new report in the same location.