Fixed
Dangerous Loose Paving Slab - safety issue
Sent to TfL less than a minute later. TfL ref: FMS6647262.
Tower Bridge side of London Bridge, heading South around mid-way point.
The paving slab is loose in the ground & when somebody steps on the right side, it raises the left of the stone.
This happened to me approx 1730 on 17/10/24 (CCTV should corroborate). I fell and was helped by a member of the public and I have received these injuries.
This was reported on 16/10/24 by somebody else on ref FMS6625068 but nothing was done about it. I updated same ticket but have heard nothing back. I can see the same issue raised in 2023 on ref FMS4622209 where it resulted in another person being injured.
I would like to log this as a complaint as I heard no feedback from my ticket update hence logging a new ticket. This urgently needs to be fixed as thousands cross this bridge and are at risk. I would like to be updated on this matter.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.