Fixed
Notice on the end of diversion is incorrect
Sent to TfL less than a minute later. TfL ref: FMS6687889.
The diversion was advertised to be finished at 6pm today on November 2nd. However, when we asked the two bus drivers (381 and then 1) if the diversion has finished, they both said no and this was around 6:30/45 already.
This notification was also advertised online on your bus status alert and we planned our route home based on this, which made this really disappointing. My sister and I were carrying heavy luggages so waking was not an option.
Whilst waiting for the bus too on Bus Stop C, I saw an elderly man with a cane who was waiting for a bus to go Galleywall road and he was also expecting to be able to go home okay since the diversion should have finished already. I felt really bad for this elderly person.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. The problem with the timetable information has been investigated and we have now referred it to our contractors. We will work to correct this information within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.