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Defective Help Point

Reported via mobile in the River Piers Damage waiting room category anonymously at 21:19, Mon 4 November 2024

Sent to TfL less than a minute later. TfL ref: FMS6694808.

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The help point at Blackfriars pier is defective, and you cannot report an emergency or press for information.

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Updates

  • Thank you for taking the time to report this to us. We appreciate this. This has now been investigated and we have reported this to our contractors. If this confirmed as safety issue it will be made safe within 24 hours. A permanent repair, if needed, will be carried after that, which could take up to 3 months if new parts are needed. Should you need anything else or have any questions you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form. Please also be aware that Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 21:32, Mon 4 November 2024

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Tue 3 December 2024

This report is now closed to updates from the public. You can make a new report in the same location.