Fixed
Sensor traffic lights not fit for purpose
Sent to TfL less than a minute later. TfL ref: FMS6918919.
Upon approaching the Uxbridge Road from Church Road, there are two lanes (one to turn left and one to turn right). If there is no car in the lane to turn right, or if the car in the lane to turn right does not pull up close enough to the line, the sensor does not click on as it does not register a car is there, to change the lights. When approaching the right turn from the Uxbridge Road to turn onto Church Road, again, if the car up first to turn when the lights turn red on the right turn does not stop close enough to the line the sensor does not register a car is there and the lights do not change. As local residents we witness this a lot, my husband also drives a bus that turns along those routes, if people are informed of this and asked to move their cars closer to the line they can become angry, and we have witnessed this become dangerous - it can be assumed the lights are not working at all when they do not change for so long and so cars ignore this and go straight through red lights. This has been going on since the lights were installed. They work well only when installed on roads with just one lane option, such as further north on the intersection between Lansbury Drive and Balmoral Drive.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.