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Countdown unit not working

Reported via desktop in the Countdown - not working category anonymously at 22:07, Sunday 5 January 2025

Sent to TfL less than a minute later. TfL ref: FMS6935322.

The bus Countdown LED display is all black (at the Aldersgate/Barbican bus stop BB, No. 73081) (travelling towards St Pauls) and has been like this for several months. It was fixed some months ago, but that only lasted for three weeks.

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 10:15, Friday 10 January 2025

  • The Countdown unit was working last week but blacked-out again on Monday earlier this week, as it's now been all this week, i.e. still blacked-out.

    Posted anonymously at 11:21, Friday 17 January 2025

  • The Countdown unit started working about two weeks ago but blacked-out again on Friday, then on Monday it started displaying an "Authenticating" note which it's been displaying all week.

    Posted anonymously at 11:47, Wednesday 29 January 2025

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 8 February 2025

This report is now closed to updates from the public. You can make a new report in the same location.