Fixed
Fault - too loud sound of traffic lights on the corners of (1) Torrington Place and Gower St and (2) Chenies Street and Gower St.
Sent to TfL less than a minute later. TfL ref: FMS7013079.
This is in reference to four previous cases (details below), which have been marked "fixed", but have not been resolved. Nothing has changed. Camden Council has acknowledged that there is a fault in these lights (see Camden updates of 21 September and 29 October 2024), which is why they are so loud, but nothing has been fixed so far. I called Camden Council on 4 December 2024, and the person I spoke to confirmed all of the below and said that action would be taken that week. But, again, nothing has been done and nothing has changed. Therefore, as recommended by you, I am creating a new case. Thank you.
(1) Case ref: 6806747. Same as below.
(2) Case ref: 6669235. Same as below.
(3) Case ref: 6366227. This is in reference to previous case ref: 6337958 (please see details below). On 13 August I received an email saying that "We’re pleased to let you know that your report has now been resolved" and marking this case as "fixed". However, the issue is not resolved and nothing has changed in the lights - it's still the same as before.
(4) Case ref: 6337958: On Monday 5 August 2024, the volume of the sound the traffic lights on these crossings make when it is green for pedestrians to cross increased a lot. It is very noisy beeping now all day when the pedestrian crossings are green - I can hear it from my home which is a block away. There was already beeping previously, but at a normal moderate volume. On 5 August the volume increased a lot and has been very high since. Please take a look at it and lower the volume. The one on the Chenies St crossing is certainly the loudest. Thank you.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we can confirm that there is a non-urgent fault at these traffic lights. We have therefore referred it to our contractors, and you should see an improvement within 28 days. If you need anything else, or have any questions, please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.