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Count Down Not working/ W13 9DG / Dean Gardens / Mattock Lane - STOP 'G'

Reported via desktop in the Countdown - not working category anonymously at 17:25, Tuesday 4 February 2025

Sent to TfL less than a minute later. TfL ref: FMS7086047.

Elderly Customer called to complain the Count Down at Dean Gardens / Mattock Lane Stop 'G' not working for the last 2Months.

Customer has no way of finding out when the next bus is due at night in an unsafe are.

Customer request Urgent action have this count down working again.

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Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 10:10, Wednesday 5 February 2025

  • Thank you for taking the time to report this to us. It is much appreciated. We can confirm that the fault with this Countdown unit has now been resolved. Should you need anything else regarding this Countdown unit, please contact customer services.

    State changed to: Fixed

    Posted by TfL at 11:54, Friday 7 February 2025

This report is now closed to updates from the public. You can make a new report in the same location.